Terms and conditions

These terms cover your use of romaniadentaltourism.co.uk and the quotation service offered through it. They are written plainly on purpose. Using the site means you accept them, so please read them before you send an enquiry.

What this service is

Romania Dental Tourism presents dental treatment available at our clinic in Bucharest to patients travelling from the UK, Ireland and elsewhere. Through this website you can send photographs and details of your case and receive a written treatment plan and a fixed quote, at no cost and with no obligation.

We are a dental service. We are not a travel agency, a tour operator or a package holiday provider. We do not sell, book, resell or arrange flights, accommodation or transport, and we take no commission on any of them. You book your own travel, directly with the airline, hotel or platform of your choice, which is exactly how you keep control of the price and the conditions. Any suggestion we make about districts, transport or timing is friendly guidance, not a booking service, and it creates no liability for us.

Nothing here is a diagnosis

The information on this website is general and educational. It is not personal dental advice, and reading it does not create a patient relationship. A remote assessment based on photographs or an X-ray is an informed opinion made at a distance, nothing more. Your definitive diagnosis and treatment plan can only be confirmed at a clinical examination in the practice, and it may differ from the remote view once the dentist examines you in person.

If you have a dental emergency or are in pain, see a dentist where you are. Do not wait for a reply from us.

Quotes and prices

• Prices shown on this website are indicative starting prices, published so you can compare honestly. They are not an offer of contract.
• Your personal quote is fixed in writing after clinical assessment, and it lists each item of work so you can check it line by line.
• A fixed written quote holds for the period stated on it. If treatment needs change once the dentist examines you, we explain why and issue a revised quote for your approval before any additional work goes ahead. Nothing extra is ever done without you agreeing to it first.
• Prices are shown in pounds sterling as a guide for patients from the UK and Ireland. Our clinic prices are set and invoiced in Romanian lei, so the sterling figure moves with the exchange rate on the day you pay.
• Comparisons with UK prices refer to typical private fees. They are illustrations, not a promise about what any particular UK practice would charge you.

How and when you pay

You pay at the clinic, never before you travel. There is no deposit to send, no card details taken when you enquire, and nothing to transfer to secure a date. A quote from us is a commitment to a price, not a request for money.

Payment is staged as the work progresses. You settle each phase as it is completed rather than paying for the whole plan in advance, and where treatment runs across two visits you pay for the work done on the first visit before you fly home, and the balance when the remaining work is finished.

We accept card or cash at the clinic, in Romanian lei. Prices on this website are shown in pounds so you can compare them with UK quotes, but the invoice itself is issued in lei.

Appointments and cancellations

Because patients travel to reach us, appointment slots are held specifically for you and lab work is often started before you arrive. Please tell us as early as you can if your plans change, and we will move your dates without fuss wherever we can. Because you pay nothing before you arrive, changing your plans costs you nothing with us. The only money at risk is whatever you have committed to an airline or a hotel, which is the main reason we suggest flexible bookings.

We strongly recommend booking flexible or refundable travel, or taking travel insurance, so that a change of clinical plan does not cost you money. This is another reason we leave the booking in your hands rather than committing you to ours.

Guarantees

Guarantee periods for each treatment are stated on the treatment pages and confirmed in your written plan, typically 10 years on implants and 5 years on crowns, veneers and other prosthetic work. A guarantee covers failure of the work or the material under normal use. It does not cover accidental damage, neglected oral hygiene, missed recall appointments, teeth grinding where a protective splint was recommended and not worn, treatment altered by another dentist, or changes caused by an unrelated medical condition.

If something goes wrong we look at it first remotely, using photographs or an X-ray taken locally. Where chair time is needed, the remedial clinical work is carried out free of charge at our clinic. Travel and accommodation to attend a remedial appointment remain your responsibility, as they were for the original treatment.

Your responsibilities

• Give us accurate and complete medical and dental information, including medication you take and conditions you have been treated for. Some of it changes what is safe to do.
• Follow the aftercare instructions you are given, and attend the follow up appointments the plan calls for.
• Make sure your own travel dates leave enough room for the appointments in your plan, including any healing time between them.

Liability

Clinical treatment is carried out under Romanian law and under the professional liability insurance and regulatory oversight that applies to the treating clinic and its dentists. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Beyond that, and to the extent the law allows, we are not liable for losses connected to travel you booked yourself, including flight delays or cancellations, accommodation problems, missed connections or currency movements. We are also not liable for the content of external websites we link to, such as booking platforms, airlines or transport apps, which we mention for your convenience only.

If something is not right

Tell us. Email hello@romaniadentaltourism.co.uk with what happened and we will acknowledge it quickly and investigate properly. Most problems are solved fastest by a conversation and a photograph. If a complaint cannot be resolved with us, you retain every right you have under the consumer and healthcare law that applies to you, and you can raise the matter with the Romanian College of Dental Physicians, which regulates the profession here.

Your data

How we handle your personal information, including clinical photographs and X-rays, is set out in our privacy policy. Cookies are covered in the cookie policy.

Intellectual property

The text, photographs, design and code of this website belong to us or to our licensors. Patient case photographs are published with written consent from the patients concerned. Please do not copy or republish any of it without asking.

Changes and governing law

We may update these terms; the version published here when you send an enquiry is the version that applies to it. The terms are governed by Romanian law, and consumers keep the protections available to them under the law of their own country of residence.